Refund Policy
Last updated: May 20, 2026
✅ Our Promise: 7-Day Money-Back Guarantee
If you're not satisfied with EnderNode's performance, support, or features for any reason, contact us within 7 days of your initial purchase for a full refund. No questions asked. No hidden clauses.
Eligibility
Refunds apply to:
- ✅ New Minecraft hosting subscriptions
- ✅ First-time payments only
- ✅ Requests made within 7 calendar days of purchase
Refunds do NOT apply to:
- ❌ Renewals or recurring payments
- ❌ Add-on services (dedicated IPs, extra backups)
- ❌ Domain registrations or SSL certificates
- ❌ Accounts violating our Terms of Service
How to Request a Refund
- Log in to your Client Area
- Navigate to Services → My Services → Select your server
- Click "Request Cancellation & Refund"
- OR email refunds@endernode.host with your order ID
Refunds are processed within 3-5 business days to your original payment method.
Frequently Asked Questions
No problem! Our guarantee covers the full 7 days regardless of usage. We believe you should experience the service before deciding.
No. While feedback helps us improve, refunds are processed without requiring justification. Your satisfaction matters most.
After the 7-day window, we offer prorated credits for unused service time if you cancel mid-cycle. These credits apply to future invoices but aren't refundable as cash.
Still have questions? Our support team is here to help: